ONLINE STORE CONTRACT TERMS AND CONDITIONS
MODIFICATION OF THESE TERMS AND DURATION
ASOCIACION CULTURA POPULAR may modify these terms and conditions at any time, and such modifications will be duly published as they appear here. The validity of these terms and conditions will depend on their publication and will remain in effect until modified by other duly published terms and conditions. The last modification to these terms and conditions was on November 18, 2020.
SECURITY
The website uses industry-standard information security techniques, such as firewalls, access control procedures, and cryptographic mechanisms, to prevent unauthorized access to data. To achieve these objectives, the user/customer agrees that the provider may collect data for the purpose of authenticating access controls.
Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent using the RSA encryption system, so that no one can access it without the necessary key. You can verify that your browser is secure if the padlock symbol appears, and you will also notice that the URL changes slightly: it no longer begins with http but with https.
SHIPPING COSTS
Shipping and handling fees are not included in the price and will be displayed before you finalize your purchase, based on the shipping address for each order. Shipping costs are detailed in the table below:
- Spain: €2.95 (mainland), €4.95 (Balearic Islands)
- For shipments to the Canary Islands, please contact us first.
- Europe: €8.95. Rest of the World: €9.95
Delivery time in Spain: Between 1 and 2 days.
ORDER PLACEMENT
To place an order, you must connect to www.manglarecosistemacultural.com and register as a user by completing the electronic form that appears on the online store's website and following the instructions provided. After registering, to purchase products, you must add the desired item to your shopping cart, following the on-screen instructions, completing the order form provided, and submitting it.
The prices shown on the website are valid solely for online orders placed at www.manglarecosistemacultural.com. All prices published on our website include VAT.
The customer's order validation expressly implies knowledge and acceptance of these general terms and conditions as part of the contract.
Once the purchase has been made, and as soon as possible, but always within 24 hours of the purchase, the Customer Service Department of ASOCIACION CULTURA POPULAR will send you a purchase confirmation by email.
If you do not agree with the information contained in this confirmation, you may request its modification or the cancellation of the contract.
LANGUAGE OF FORMALIZATION OF THE CONTRACT
The language or languages in which the contract may be formalized on this website is Spanish.
PRODUCT AVAILABILITY
The selection of products offered on www.manglarecosistemacultural.com is valid as long as the products are visible on the website. Since this is an e-commerce site, stock is updated online, so it is possible that an item may sell out during the purchase process.
Should this occur, we will inform you immediately to offer you an alternative or refund the amount paid for the product.
HOW TO MAKE CLAIMS
To make any claim in relation to the obligations established in Article 110 of Law 3/2014 you must contact us.
FAILURE TO PERFORM THE CONTRACT
In the event of non-execution of the contract by the entity due to the unavailability of the purchased product or for any other reason, the customer will be informed of this lack of availability and/or the reason that justifies it and will recover without undue delay the sums that he has paid under it. In the event of an unjustified delay by ASOCIACION CULTURA POPULAR regarding the return of the sums paid, the client may claim to be paid double the amount owed, without prejudice to his right to be compensated for the damages suffered in excess of said amount.
SHIPPING METHOD AND TIMES
Products are shipped to the delivery address you provided in your order. If you order multiple items with different availability dates, the shipping timeframe will be based on the item with the longest estimated delivery time. In exceptional cases, ASOCIACION CULTURA POPULAR reserves the right to split the order, shipping the available items and sending the unavailable items in a second shipment.
For the transport and delivery of the shipments, we have chosen a courier company of recognized prestige.
The estimated delivery time will depend on the order placed. It will be approximately five business days from receipt of payment, considering business days to be weekdays (Monday through Friday).
Should the customer detect any problem upon delivery of their order (damaged packaging, missing or damaged products), they must indicate this in writing on the carrier's delivery note and contact us within 14 days of receipt. No returns of damaged items or claims for missing items will be accepted if the issue has not been reported within the established timeframe, along with photos and a description of the problem.
All of this is without prejudice to the right of guarantee for products not in conformity with the contract, which is afforded to every consumer under current regulations.”.
If your order has been shipped and you haven't received it, you can contact our Customer Service at: manglar.ovi@gmail.com
PAY
ASOCIACION CULTURA POPULAR accepts credit card payments; you can use Visa and MasterCard. If you pay with a Visa or Maestro card, your card will be charged upon shipment. This way, you will only be charged for the items shipped, and only at the time of shipment. If the payment terminal reports that the card has been declined, the order will be automatically canceled, and the customer will be notified online. For payments made with cards issued outside of Spain, the issuing bank must be enrolled in the Secure Electronic Commerce (CES) protocol. Payments with cards that do not meet this requirement will not be accepted. As an alternative, we offer payment by bank transfer. ASOCIACION CULTURA POPULAR reserves the right to refuse any credit card transaction. In this case, we will refund the money to the original card. If the customer wishes to proceed with the purchase, we will request a bank transfer.
RIGHT OF WITHDRAWAL
If you are not satisfied, you can return your purchases made at www.manglarecosistemacultural.com at our office located at Martínez Vigil 14, Bajo - 33010 Oviedo, by completing the withdrawal document that you can download here.
The maximum period for requesting a refund is stipulated in the following periods, from the receipt of the order:
-14 calendar days for all products in our online store.
The refund will be issued using the same payment method used for the purchase. This right is in addition to the warranty rights recognized in Royal Legislative Decree 1/2007 of November 16, on the protection of consumers and users.
The circumstances that may lead to a return are as follows:
a) If you are not satisfied with the product you ordered: You can return it via courier to ASOCIACION CULTURA POPULAR. We will refund the price of the product but not the return shipping costs.
b) If you wish to exchange an item for another one, the return shipping costs will not be covered by ASOCIACION CULTURA POPULAR
c) Product that, by mistake, does not correspond to the order: ASOCIACION CULTURA POPULAR will bear the costs of collecting the wrong product and delivering the one corresponding to the order placed.
d) The products must be packaged and unopened. The packaging must be in perfect condition and retain all its original accessories and instructions in order to be returned.
Neither in physical stores nor in the online store of ASOCIACION CULTURA POPULAR, will returns of products not purchased from the entity be accepted.
In all cases, the products must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if applicable, included.
In accordance with Article 103 of Law 3/2014 on the Defense of Consumers and Users, the right of withdrawal is excepted for those products that are clearly personalized or that have been made according to the customer's specifications.
Download the withdrawal document here.
ORDER CANCELLATION
If an order is cancelled before shipment, the customer will not incur any charges. If an order is cancelled after shipment, the customer will be responsible for both the shipping costs and the return shipping costs.
PRODUCT WARRANTY
The warranty period is 2 years from the date of delivery. However, it does not cover defects caused by negligence, impacts, misuse, or improper handling, nor does it cover materials worn through normal use. Unless proven otherwise, any lack of conformity that becomes apparent within 6 months of delivery, whether the product is new or used, will be presumed to have existed at the time of delivery, except where this presumption is incompatible with the nature of the product or the type of defect. ASOCIACION CULTURA POPULAR reserves the right to request verification of the problem's origin from an official technical service of the brand. If the defect is found to be caused by misuse, the repair will be billable. In cases where the warranty applies, the company will choose between repair, replacement, price reduction, or refund, in accordance with applicable law.
REFUND OF AMOUNTS PAID
The refund will be issued via the payment method used for the purchase.
ASOCIACION CULTURA POPULAR will not issue a refund or resend any merchandise until the returned or exchanged item has been received and its packaging and accessories have been inspected at our warehouse. The refund amount will be the original price shown on the order, excluding shipping costs. Once the returned product has been verified to be in good condition, ASOCIACION CULTURA POPULAR will process the refund within a maximum of 15 days.
APPLICABLE LAW AND JURISDICTION
The relationship between ASOCIACION CULTURA POPULAR and the USER will be governed by current Spanish legislation and any dispute will be submitted to the Courts and Tribunals of the corresponding city.
ONLINE DISPUTE RESOLUTION PLATFORM
The entity adheres to online dispute resolution in consumer matters in accordance with Article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform which is available at the following link:
http://ec.europa.eu/consumers/odr/
Consumers will be able to submit their complaints through the online dispute resolution platform.